Privacy Policy
Last updated: 14 October 2026
This policy explains what personal data we collect on linearmediapro.com and through our artificial intelligence assistants (chat, Instagram, Facebook and WhatsApp messages, and phone calls), what we use it for, who we share it with and what you can ask us to do with it.
Who we are
Linear Media Pro is a trade name of Fernando.NGZ LLC, a limited liability company registered in Florida, United States. We work online and have no premises open to the public; everything goes through email. For any question about this policy or your data, write to info@linearmediapro.com.
What we collect
Only what you give us or what we need to help you: — Contact form: your name, email, subject and message. — Chat with our assistant: the messages you write. — Instagram, Facebook or WhatsApp messages: your username, platform ID or phone number, your profile name and the messages you send us. — Calls to our AI receptionist: your phone number and the recording and transcript of the call. At the start of every call we tell you that you are speaking with a virtual assistant and that the call may be recorded. — Booking a demo: your name, email, phone, business and the time you choose. — Payments: your name, company, email and phone. Card details are collected directly by Stripe; we never see them. Our hosting provider also keeps standard server logs, which include IP addresses, for security.
Cookies and the Meta pixel
Only if you accept marketing cookies in the banner do we load the Meta pixel, which tells us which visits turn into enquiries and helps us measure our ads. If you do not accept them, it does not load. Your answer to the cookie banner is stored in your own browser so we do not ask again. We do not sell your data or use what you write to us for anything other than helping you.
Why we use it, and on what basis
To reply to you, handle your enquiry or appointment, show you a demo, provide and bill the service you buy, and improve our assistants’ answers. If you are in the European Union or the United Kingdom, the legal basis is your consent when you write or call us, the performance of the contract if you are a client, and our legitimate interest in answering enquiries about our services.
Who else sees it
Only companies working on our behalf so the service works: — Vercel (website hosting) and Resend (email delivery). — Anthropic (the AI model that writes the chat and assistant replies). — ElevenLabs and Twilio (voice and telephony for the AI receptionist, recordings and transcripts). — Meta (Instagram, Facebook and WhatsApp, when you message us there, and the pixel if you accept it). — Hostinger, which hosts the automation that connects our channels. — GoHighLevel (demo scheduling and client management) and Google Calendar. — Stripe (payments and receipts). All are based in or have servers in the United States. We do not send your data to advertisers or data brokers.
We do not sell or share your personal information
We have never sold personal information and we do not share it for cross-context behavioural advertising, as those terms are defined under California law. This means there is nothing for you to opt out of. If that ever changes, this page will say so before it happens, and we will provide a way to refuse.
International transfers
We are in the United States and so are our providers. If you write or call us from Europe, your data is processed in the United States. That transfer relies on the European Commission’s Standard Contractual Clauses or equivalent mechanisms offered by each provider.
How long we keep it
Enquiries, chats and calls that do not lead to work: up to two years, unless you ask us to delete them sooner. Clients: for as long as the relationship lasts and then for as long as tax and accounting rules require. Server logs: a short period, after which they are deleted automatically.
Your rights
Whatever country you are in, you can ask us to: — tell you what data we hold about you — correct it if it is wrong — delete it — send you a copy in a portable format — stop using it Write to info@linearmediapro.com and we will answer within thirty days. We will not charge you and we will not ask why. If you are in the European Union and you think we have handled your data badly, you can complain to your national data protection authority. In Spain that is the Agencia Española de Protección de Datos.
How to ask us to delete your data
Email info@linearmediapro.com with the subject "Delete my data" and tell us the channel you used to talk to us (website, Instagram, Facebook, WhatsApp or phone) and your username or number. We delete your messages, recordings and contact details within 30 days and confirm in writing once it is done. This includes data we receive through Instagram, Facebook and WhatsApp.
Children
This site is not aimed at children and we do not knowingly collect data from anyone under 16. If you believe a child has sent us data, write to us and we will delete it.
Changes
If this policy changes, the date at the top changes with it. Substantial changes will be announced on this page before they take effect.